Help & support

Answers to the most common questions about Ringdose. Can’t find yours? Write to us: a real person reads every message, usually within two working days.

Email [email protected]

Open this page from Ringdose (Settings → About → Support and feedback) to see the steps for your phone, with the app version filled in.

Reminders don’t show up

• Allow notifications for Ringdose in your phone’s settings.
• If reminders seem to have stopped, open Ringdose once: everything is planned again.

I missed a reminder or tapped the wrong button

• Mark the dose in Today at any time, and change the time if you took it earlier.
• Marked by mistake? Undo it right away, or change the time or remove the dose later in History.
• If a dose isn’t marked, Ringdose reminds you once more after the minutes you choose for each medication (the default is in Settings → Reminders → “Remind again after (minutes)”; 0 means no extra reminder).

Moving to a new phone

• Ringdose has no account and no cloud sync of its own. Before you switch, make a backup: Settings → Export → Backup → “Export backup”.
• Save the file somewhere you can reach from the new phone.
• On the new phone, choose “Restore from backup” at “Do you have a backup?” when you first open Ringdose, or later in Settings → Export. It replaces everything in Ringdose on that phone.
• A backup of the whole phone can also include Ringdose, if it is turned on in the phone’s settings.
• Photos of medications are not included in the backup file.

A report for my doctor

• Settings → Export → Report (PDF) gives a summary for an appointment: the medications, adherence per week and every dose in the period. Spreadsheet (CSV) gives every dose for a spreadsheet.
• The spreadsheet is always free. The report covers up to 30 days for free; longer periods are part of Ringdose Pro.

What happens after 14 days?

• For 14 days from the first start, all of Ringdose Pro is included, with no purchase and no card.
• After that, the Pro features are locked unless you subscribe to Ringdose Pro, by the month or the year. Pro includes several profiles, the full history and PDF reports.
• Your medications, reminders and history stay, in every profile, and the reminders work as usual. Nothing is deleted: what Pro shows comes back if you subscribe.
• Settings → Ringdose Pro shows how many days are left.

Restore a purchase

• Settings → Ringdose Pro → Restore purchases. Use the same store account you bought with.

Cancel a subscription

• In Ringdose: Settings → Ringdose Pro → Manage subscription.
• Nothing is deleted, and every medication keeps reminding you.

Delete my data

• Settings → Privacy → “Delete all data” removes everything from the phone. A single profile is deleted under Settings → Profiles.
• Deleting the app also removes everything. We hold no copy.
• Backup files you saved yourself, and backups of the whole phone, are not touched: delete them where you keep them.

When you write to us

Please tell us your phone model, its system version and the Ringdose version (Settings → About → Version).

Never send us your medication list unless you want to.

Medical questions about doses, side effects or missed medication should go to your doctor or pharmacist. We can only help with the app.